T-21 OUTSOURCING
PLAN  DEVELOPMENT

T-21 PLAN:
      - Basis
          - Background
              - Development.
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T-21 Outsourcing Plan - Development
 
While participating in large private and government outsourcing projects over the years, we noticed disparities in support between large and small organizations.  From this, we designed the T-21 Plan - a very Successful, Cost-Saving Plan for Organizations of Any Size.

     Following is some background on how this Plan was developed:

 
THE  "UNFAIR PROBLEM" - WITHOUT OUTSOURCING.

The larger an organization is, the easier it is to have a lot of different support services at its disposal - while smaller ones struggle to provide just minimal support services.   In addition, we noted that:

  • Smaller Organizations Employ the Majority of People in the USA.

  • Wealthy Organizations get Wealthier.   A $500-million / year company can devote just 5% of gross revenue to Support Services and buy about 400 full-time, professional support staff in diverse fields;  that's over 830,000 Professional Staff-Hours per year!   This gives them quite a competitive edge.

  • Smaller Organizations Struggle.   If a $500-thousand / year organization spends 5% on Support Services - it can afford only less than 1/2 of just 1 person's time (and this 1/2-person would have to be skilled in many areas).   For even smaller organizations - the situation is much worse.

  • Small Organizations' Support Needs are the Same.  Regardless of an organization's size, today's world requires specialists in various fields (Computers, Web Sites, Marketing, Writing, Editing, Advertising, Research, etc.).  No individual can know or do it all; many different people are required.  But, small organizations just couldn't afford this fixed overhead.

  • It's UNFAIR To Smaller Organizations.  This problem is created by  'Economy of Scale'  (meaning the Big can afford to get Bigger).   So what are smaller organizations to do?

They could try to pick from various Private Contractors or use Temp-Workers.  But these are often  expensive,  frustrating,  time-consuming, and sometimes  futile.   Just locating, selecting, and managing them are costly 'time-eaters'.

As we said: 
"It  Isn't  Fair."

 Without Outsourcing - There Is Frustration

But,  With T-21 - There's Hope  . . .
  

 

THE  "SHARING SOLUTION" - OUTSOURCING

T-21  "VIRTUAL STORE."    After studying the problem, we reasoned that, to solve the "Unfair Problem" - organizations need to have services available to them, yet avoid high fixed costs.   They need a:

 

"Virtual Super Market for Professional Services and Products"
 where they can pick and choose just - - 
  

WHAT
 they Want

WHEN
they Want it

AS MUCH
 as Needed

AS LONG
as Desired.

 

 

  • VIRTUAL STORE  REQUIREMENTS.   We knew that this 'Virtual Outsourcing Super Market" would have to be a One-Stop source of Products and Flexible Services for all Organizations of Any Size, to provide a selection of:
      

TOOLS
  
 To Help Them With
Their Own Work

COMPLETE PERFORMANCE
  
  of Tasks For Them.

ASSISTANCE
  
 In Performing Their
Tasks / Projects

 

 

  • HOW THE  'VIRTUAL STORE'  MUST ACCOMPLISH THIS.   To provide this Solution to our customers, yet keep the costs low, the new T-21 Plan had to:

AMASS DIVERSE TALENT
and EXPERTISE

AND 

SHARE IT AMONG MANY ORGANIZATIONS NEEDING HELP.

  

  

  • OUTSOURCING  BENEFITS  TO T-21 CUSTOMERS

  1.  GET GUARANTEED RESULTS AT A GUARANTEED RATE
           (NOT JUST BUY PEOPLE'S TIME)

  2.  REDUCE STAFFING COSTS FOR 'PEAK' LOADS
         BY USING T-21 SUPPORT JUST WHEN NEEDED

  3.  LOWER COSTS OF 'OVERLOAD' WORK
          (SPECIAL PROJECTS, NIGHTS, HOLIDAYS, ETC.)

  4.  SIMPLIFY WORK ENVIRONMENTS
            (WITH ONLY ONE PERSON TO CONTACT FOR ANY SUPPORT NEED)

  5.  REDUCE PERSONNEL COSTS and PROBLEMS
            (VACATIONS / BENEFITS / LEAVE  ETC.)

  6.  ELIMINATE PROBLEMS WITH EMPLOYEE TURNOVER
           (RESIGNATIONS, PROMOTIONS, DISMISSALS, ETC.)

  7.  CONTROL SUPPORT OVERHEAD COSTS
           (TAXES, FACILITIES, SUPPLIES, ETC.)

  8.  REDUCE MANAGEMENT TIME and OVERHEAD COSTS
           ON SUPPORT ACTIVITIES

 

 

THE  "T-21  MATRIX" - for Outsourcing Support.

We knew that the 'Virtual Service Supermarket' concept was good, but it was easier imagined than accomplished.  Then, in one Brainstorming session, we drew a grid on a chalkboard that led to the idea of the T-21 Work Matrix, that:

1.

 Lists available PEOPLE (and their skills)  ACROSS THE TOP, 

2.

 Lists JOBS / PROJECTS to be performed (and required skills)  DOWN THE SIDE.

3.

 Shows where "PEOPLES' SKILLS" Intersect with each "JOB REQUIRED SKILLS" - and lists the ESTIMATED TIME required.

4.

 Shows, at the bottom of each person's (column), TOTAL TIME For Each Person and, at the end of each job (row), TOTAL TIME For Each Job.

  

CONCEPT   ILLUSTRATION:
[ HOURS BY JOB AND TEAM MEMBER ]

PEOPLE >

PJ

 MK AD JH DS AM TOT

 JOB #2298   

 21.2   9.7   13 6 49.9

 JOB #3411   

   18.1   13   2 33.1

 JOB #4763   

 18   9   6 41 74

 JOB #6229   

   12   16   9 37

 JOB #7878   

 6           6

 JOB #8991   

   14 22   29 7 72

     
TOTAL:

  
45.2		  
44.1		  
40.7		  
29		  
48		  
65		  
272

NOTE:  EACH PERSON'S TIME IS TOTALED AT THE BOTTOM OF THEIR VERTICAL COLUMN.    THE TOTAL HOURS FOR EACH JOB IS TOTALED, HORIZONTALLY, FOR EACH ROW.
 

"T-21 Work Matrix Program" (TWMP).   In actual practice, the process depicted, above, gets quite complicated, when factors like "Timeframes", "Multiple Duties", "Overlapping Projects" and "Overlapping and Order-Linked Activities" are considered.   We developed the computer-based TWMP to help.

Over time, we refined the TWMP program and expanded our corps of Associates in many diverse fields, with people of proven competence and reliability.   Since we parcel out their time, our customers only pay for what they need;  there's no waste.   Everybody benefits.
  

It Just Works!

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IT  MAKES  SENSE TO USE  T-21 OUTSOURCING.

As you can see, the T-21 Plan is well planned and executed.   It makes sense and it works.  You'll find it:

Flexible,  Efficient, and  Cost-Effective.
  

 
WANT  TO  KNOW  MORE ABOUT  T-21 OUTSOURCING?  

Just  CONTACT T-21.   We'll gladly answer any question you may have.
 

 
For a Closer Look at Using Outsourcing and T-21's Services, Click:
  
OUTSOURCING INFORMATION

 

Thank You for Considering T-21
 

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