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T-21
Customer Service Policy
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CUSTOMER
SERVICE.
T-21
is
dedicated to its Customers and Pledges the Following to Them:
Timely Response to All Queries.
T-21 Representatives will always strive to answer all
contacts in a timely manner. Outside of special arrangements
for an on-going project, responses are generally limited to normal business
hours (8:30 a.m. - 5:30 p.m., USA Pacific Time), Mondays - Fridays,
except Holidays. [ VIEW
T-21
HOLIDAYS;
CLOSE ENSUING PAGE AFTER VIEWING.]
If your e-Mail or Fax to T-21 does not receive a timely
response, please assume
that a communications transmission error has occurred - and
re-send your message to us
(or use one of our alternate contact methods); our policy is to
always respond to valid customer inquiries or requests for
assistance.
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Customer Satisfaction.
We always
strive to
deliver what we promise within the agreed timeframe, and
always at the
quoted cost rates. T-21 Customers always come first.
All of our products are sold at a very low
cost. However, since electronically delivered
products / information / programs cannot be
returned (as with a tangible product), we cannot offer refunds on these.
If you have Comments,
Suggestions, or Issues needing resolution -
please Contact
T-21.
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Transactions.
T-21
pledges that all Products and Services will be delivered to our
Customers in a timely fashion. All transactional data are
strictly confidential; [VIEW THE
T-21
PRIVACY POLICY.]
If there is ever any
problem with receiving Products or Services or about payments or
credits, please notify T-21.com
immediately, by clicking:
CONTACT
T-21.
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Security.
T-21
will not give, sell, or trade any Customer's information to
other parties, without express, written request
consent, except as may be compelled by a lawful court
order. For the detailed statement of T-21 Privacy
Policy, click: T-21
Privacy Policy.
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