Customer
Relations
Management  

T-21 Provides  CUSTOMER RELATIONS MANAGEMENT (CRM)  Services to Help You Maintain an Effective Program for Clientele / Participant Contacts.

 
Good Customer / Client Relations Means Increased
Business and More  Word-of-Mouth  Referrals. 
 

YOUR  CUSTOMER / CLIENTELE  IS  PRIORITY  #1.

Customer Relations Management (CRM) keeps your clientele happy.   A CRM adage is, "Not enough - they forget;  too much - you'll regret."   If your clientele isn't reminded of you enough, they'll forget you or be distracted by your competition.   On the other hand, if you're constantly bombarding them with your presence, they'll resent it.   To keep your clientele relationship alive, you need a well-planned schedule of meaningful customer contacts.

A well-executed CRM program can increase repeat business or participation by at least one-third.   Many organizations give little thought to CRM - instead, concentrating only on getting new customers.   For existing clientele, they may say,  "We've already got them, so we don't need to work on them."   Don't believe it!   You can lose them.
 

T-21's CRM can help any organization with:

• EXISTING CLIENTS.   Existing clients' repeat business is the foundation for any organization's success.   Encouraging repeat business or participation requires a careful plan of contacts at precise intervals, with well-planned content.
   
• NEW CLIENTS by WORD-of-MOUTH.   A good CRM plan keeps your organization's name in the minds of existing customers, dramatically increasing the chances that they will recommend you to others.   And one good personal recommendation is often worth scores of costly advertisements, directed to new prospects.
   

Customer Relations Management is a Growth Strategy.

Consider:   Promotions to garner new clientele usually generate less than a 1% return per contact.   But, existing customers already know you and have experience with you.   If properly motivated by CRM, they'll keep coming back and will recommend you to others, who, in turn, do the same thing.

You select the level of service that works best for you.   T-21's CRM Services can help you formulate a basic CRM plan - or you can opt to have T-21 participate all the way up through maintaining contact schedules and producing and disseminating the contact information for you.   
 

For a T-21 example of CRM Services, click:
Customer Relations Management - Example 

 
KEY TO SUCCESS:  Customer Relations Management (CRM).

A good CRM Program encourages more  Customer Participation,  Brand / Name Recognition, and  Word-of-Mouth Referrals.   Some of the elements in a good CRM Plan include:

• CUSTOMER PROFILES  (Needs, Preferences, Contact)
• PRODUCT / SERVICE UPDATES and PROMOTIONS  
• PERSONAL RELATIONSHIPS and other factors.  
   

Your T-21 Team will draft a plan for  Contact Intervals,  Modes / Media, and  Content for your approval, once your CRM elements are documented.   Then, you or T-21 can put your plan into action.

You decide on how much T-21 participation you want.   Regardless of how much T-21 help you want in a new CRM Plan, your clientele will get just the right amount of contact to encourage an active, vital relationship with you.

Options for levels of T-21 support include:
 

PLANNING  Contacts
	REMINDERS  for Contacts
SCHEDULING  Contacts
	PRODUCTION of Materials
E-MAILING  Contacts
	POSTAL  Contacts
CALLING  Clientele
	REPORTING of Contacts

 
WHO CAN USE T-21's CRM SERVICES?

Almost any organization can benefit from using CRM.   Following are just a few random examples, from among thousands of possibilities:
 

 
COST of  T-21's  CUSTOMER RELATIONS MANAGEMENT.

CRM cost varies directly with the  amount and type of T-21 Participation,  Customer Base Size,  Product / Service Complexity and Range,  Contact Intervals, and  Types and Modes of Contacts.

You're never locked-in to any long-term commitment at T-21.   You can expand, change, or stop this service;  it's always your decision.   CRM Plans can start at $300 - $500 per contact cycle.   Complete T-21 production and delivery of contact information can start at $800 - $1500 per update delivery (all costs included).   But, no matter what you decide, you will always be in control of costs.

T-21's CRM services are billed on our standard 'Completed Work Minute' (CWM) basis;  (for more on this, click:  CWM).   Estimates are only a basis for initial Billing Purposes;  charges will accrue from the actual CWM's expended.   For detail on T-21's Charging Methods, click:  T-21 Payment Policy.    For more on T-21's Billing Rates, click:  T-21 Rates.    (CLOSE ENSUING PAGES AFTER VIEWING).

 
INTERESTED IN T-21's CRM?

A good CRM Plan can pay for itself many times over in increased business activity.   If you think that a CRM program might help your organization - just  CONTACT T-21  and a T-21 Team Manager (TM) will help you explore the possibilities.   At T-21, there is never any obligation, sales pressure, or unwanted contacts - only Service.

Thank You for Considering T-21.

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ABOUT T-21.   Information on T-21.com and Parent Company.

Page Updated:   4/2008

 
All references to "T-21" in this Web Site shall be interpreted to mean "T-21.com" - a registered Internet Domain by OmniPro (CA, USA).