Direct Customer
Support (Outsourced)

T-21 Provides Complete Outsourced CUSTOMER SUPPORT  Services for Your Clientele - from Web Services and Order Desks, to Technical Assistance.

After-Sale  Customer Support is as Valuable
as Before-Sale Advertising.
 

YOU NEED QUALITY CUSTOMER SUPPORT.

"Support your product or service and it will support you."   Your Clientele is the lifeblood of your organization and they require good Customer Support.   It can bring:  Repeat Business and  Word-of Mouth Advertising.   Regardless of your mission, size, or location - your clientele are attracted to your organization and stay with you because of three factors: 
 

  
It's most efficient when you concentrate on your Core Business and T-21 provides support.   This allows you to:

• Concentrate on Your  PRODUCT  by removing the burden of Support Activities,
• Keep Your  PRICE  Down  by lowering your costs and,
• Give quality Customer  SUPPORT  but still concentrate on your Core business.

  
WHAT  IS  T-21's  CUSTOMER SUPPORT  SERVICE?

T-21 Customer Service Outsourcing can provide a support buffer for you and your customers or clientele.   Our Teams take care of everything so your customers get the support they need, and you concentrate on your main products / services.   You are contacted by T-21 only for non-routine customer support situations. 

Just a few of the integrated T-21 Support options are:

 
COSTS of  T-21  OUTSOURCED CUSTOMER SUPPORT.

T-21's Outsourced Customer Support Service costs are directly proportional to the type and scope of what you need.  Some cost examples include:

• Simple, Informational Support Web Sites by T-21 start at just a few hundred dollars - complete.   (Online  Customer Web Chat  Support and other capabilities will increase this.)
    

• Basic Online Ordering by T-21 adds relatively little cost to a Web Site - $300 - $800 in some cases.
    

• Telephone-Based Ordering / Direct Customer Service is the most expensive, due to live staffing.
   

T-21's Customer Support services are billed on our standard 'Completed Work Minute' (CWM) basis;  (for more on this, click:  CWM).    Estimates are only a basis for initial Billing Purposes;  charges will accrue from the actual CWM's expended.   For detail on T-21's Charging Methods, click:  T-21 Payment Policy.    For more on T-21's Billing Rates, click:  T-21 Rates.    (CLOSE ENSUING PAGES AFTER VIEWING).

  
INTERESTED IN EXPLORING T-21's  OUTSOURCED CUSTOMER SUPPORT?

Good Customer Support for your clientele more than pays for itself in  Customer Growth,  Participation, Satisfaction, and  Increased Revenues.   If you think that Outsourced Customer Support Services by T-21.com might be right for your organization - it'll cost you nothing to explore it with your T-21 Team Manager (TM).   Just  CONTACT T-21  and see if we can help you.  At T-21, there'll never be any cost, obligation, or pressure - just Help.
  
 

Thank You for Considering T-21's Services.

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PRIVACY POLICY ensures confidentiality.    (Click for complete statement)

CUSTOMER SERVICE POLICY.     (Click for complete statement)

ABOUT T-21.   Information on T-21.com and Parent Company.

Page Updated:   4/2008

 
All references to "T-21" in this Web Site shall be interpreted to mean "T-21.com" - a registered Internet Domain by OmniPro (CA, USA).