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Computer
Maintenance and Support
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Computers can
help you to perform your work faster and more accurately. But,
they come with some requisite overhead:
Repairing Problems,
Installing Programs and Updates, Installing and
Maintaining Anti-Virus / Anti-Spyware / Spam control Programs, routine System Maintenance,
and Data
Backups. Ignoring
these risks
losing data or having an inoperative system.
All of this is unique to your system and it takes Knowledge, Experience, and
Time to stay
on top of it. It's most
efficient and least expensive to have T-21 do this for
you, so
you can stay focused on your primary work.
Our Teams can maintain
a complete inventory of your system and software and help keep it running
smoothly. Also, if a problem does arise, you have access to technical personnel, familiar with your system, who can help resolve
it. One T-21 example is below:
RETAIL
MANAGEMENT.
| Problem.
The manager of a retail firm contacted T-21 about establishing better support for their computers.
She said, "The final straw was when something, maybe a virus,
crippled our system and five of us spent hours trying to straighten the mess out.
We finally had to call in a local guy and wait almost a full day
to get it fixed. And he charged us a fortune!
Still, we lost the work that was in process and our backups weren't very
current, so we lost another two days of work for each of us;
some things were entirely gone. It was a
disaster."
Plan.
Her T-21 Team Manager (TM) established a
Team to analyze the firm's situation.
After review, they proposed several options for possible implementation after the system was stable:
(1) D-I-Y:
The
T-21 Team would establish procedures for them to follow, to ensure the system was protected, updated, and
data is backed-up properly. T-21 would assist in problem resolution and aid in necessary changes to the system.
(2)
ASSISTED D-I-Y: The Team would fully document the system and establish routine
procedures for the company's office staff. T-21 would continually research and notify them of available updates for their system and advise them on implementation. Their Team
would also
assist in problem resolution and system changes and would make
recommendations, as needed.
(3)
REMOTE CONTROL:*
The Team would fully document the system and establish routine
procedures for them to follow. T-21 would support
the company by using Remote Control Software. T-21 would then provide
"remote hands-on" help for: installing new
software and updates as well as problem resolution.
| *CONNECTING
OVER THE INTERNET OR A TELEPHONE LINE, REMOTE CONTROL
(RC) SOFTWARE ALLOWS A T-21 TECHNICIAN AT ONE
OF OUR SITES TO VIEW THE IMAGE ON YOUR COMPUTER SCREEN
AND TO TAKE CONTROL OF THE SYSTEM FOR A SHORT
TIME. ONLY MINOR STAND-BY ASSISTANCE AT YOUR
SITE IS REQUIRED. SOME SYSTEMS MAY REQUIRE
INSTALLATION OF THE RC SOFTWARE. |
The manager selected the
"Assisted D-I-Y" option (item #2 above).
Their T-21 Team documented their system and made recommendations for:
Procedures, Changes, Updates, and Backups.
Then they worked to get the system free of viruses and other malware.
Now, T-21 monitors new releases
of system updates and advises on their installation, assists
with maintaining current anti-virus and anti-spyware software, and helps resolve
any other problems that may arise.
Result. Since T-21
assumed support responsibility for the system, there have been no major problems.
During a routine call, the manager commented,
"The system now runs as
well as it did when it was originally installed.
Now,
I tend to forget about all the problems we used to have.
It really helped."
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