Computer System
Virtual Support
and Maintenance

  
Proper, Inexpensive Computer System Support Can
Prevent Problems and Loss of Data.

WHY YOU MAY NEED  T-21  VIRTUAL COMPUTER SUPPORT.

Problems with a PC system waste your money, endanger your stored information, and steal valuable work time.   While a computer is an almost indispensable tool, multiplying a person's productivity, it can let you down when you need it most - if your system isn't in top condition at all times.    It takes expertise and effort to get your system in good order and keep it that way.

• If you don't have access to good, local, inexpensive, on-call, PC support,  when you need it - T-21 can help.   Without a cost-effective, qualified computer specialist to keep track of required upgrades and help you solve problems - you'll probably experience some frustration, waste of time, security problems, and loss of data.
   
• No matter where you are - T-21 can help get your PC running at peak efficiency and keep it that way.   Regardless of whether you're in a city high-rise or a cabin in the woods - if you have a telephone / Internet connection,  our Tech Teams can help keep your system updated with the latest changes and protections as well as secure your precious data through fail-safe back-up systems.
   
• T-21 gives you rapid Computer Support when it's needed.   This service can save you a tremendous amount of time in keeping your PC's up-to-date and safe, as well as helping to fix problems that may arise.
   
• Don't wait until you're in trouble to start a support relationship.   If you wait until there's a problem - it will cost you far more than if you pro-actively protect and maintain your computer(s).   No one can protect you, 100%, from catastrophic hardware failures or viruses not trapped by protective software;  but keeping your system in the best possible condition greatly lessens the chances of damage or data loss.   Back-up systems, recommended by T-21 technicians, can make recovery of your important data easy - even if the worst happens.
   

For a T-21 example of how PC Support Services can help,
click:   PC Support / Maintenance - Example
 
 

 
HOW T-21's  REMOTE COMPUTER SYSTEM SUPPORT SERVICE WORKS.

This Service is almost like having an  On-Call Assistant  right there with you - just when you need it.   There are two options for T-21 assistance:

Voice Assistance.

This is the basic level of remote support, requiring you (or someone else at your location) to follow telephone instructions to make changes at your PC's Keyboard.   Our technicians maintain a profile of your equipment and all software on it and inform you when and how (step-by-step) to make needed updates, changes, or repairs.
 

Computer Linked Assistance.

This is the second level of remote support.   In addition to the (voice) services listed above, this provides for a direct computer-to-computer link-up of T-21's equipment and your PC, via telephone lines, so our technicians can perform virtual "hands-on" updating and troubleshooting.   It's a faster, more comprehensive, and effective solution than voice assistance alone.¹

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¹COMPUTER-LINKED ASSISTANCE  requires a connection from your PC(s) to a phone line or the Internet at your site.   Depending on your equipment and software, you may need to obtain free or relatively inexpensive commercial software.

.   .   .   .   .   .   .   .   .   .
 

There are Three Basic Steps to This Service:

• Initially, put your PC(s) in top condition, free of Viruses, AdWare, and SpyWare.   (This may require installation of free / inexpensive protection software.)
   

• Establish routine Back-Up procedures to protect your data and security.
   

• Perform periodic Maintenance to keep your system running smoothly and safely.
   

You'll have  WHAT  you need,  WHEN  you want it.   As with everything we do, T-21 will provide any level of support that you desire.  You're always in charge.  

 
VIRTUAL  PC SUPPORT CAN WORK FOR YOU.^*

Do you ever need computer help to keep your PC up-to-date, install new software, or resolve problems?   Do you have trouble or lack the time to search-out, track, and install the latest updates to your system?   Do you ever get frustrated by your PC's?   If so, this service might be worthwhile for you.

It's like having an  on-call  PC expert, whenever you need one.   It can free you from keeping track of  required software updates and help protect you from data disasters.   With T-21,  you concentrate on your main business at hand and leave the PC support problems to us.

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*Services limited to:  Windows-95™ /  Windows-98SE™ /  Windows-ME™  /  Windows-XP™;  Windows-Vista™
  

It Makes Sense for You to Concentrate on Your
Work and Let T-21 Keep Your PCs Secure.

 
COSTS and EFFECTIVENESS of VIRTUAL COMPUTER SYSTEM SUPPORT.

For One PC or Many - Full Support or Selected Services:   This T-21 service provides a range of options for you.   It's up to you.

T-21 Costs and Terms are:

• ONE TIME SET-UP Charge.   Enters your equipment and software into our database ($32/PC).
   

• SERVICE ACCESS Charge.   Maintains staff, on-hand, during normal business hours, to respond to your needs, locate the latest hardware and software updates for your system, and maintain your system profile.   Only $39/mo per PC (paid quarterly).
   
  [EXTENDED COVERAGE ACCESS.   Additional Access charges (per PC per month) are:  $12 for Saturday services,  $18 for Sunday service,  $23 for all Holiday service,  $32 for Week-Night service.   See  RATES  for Definitions of these Periods.   CLOSE PAGE AFTER VIEWING]
    

• WORK Costs.    All  software installation,  updates,  troubleshooting and  other work  are billed on our standard 'Completed Work Minute' (CWM) basis;  (for more on this, click:  CWM).   For more on T-21 Charges, click:  T-21 Payments Policy.   View a listing of Departmental Rates by Clicking:  T-21 Rates.    (CLOSE ENSUING PAGES AFTER VIEWING).
   
  Ancillary costs, such as long-distance charges and mailing costs, are billed at actual cost (no mark-up).   Customers must ensure a CWM balance sufficient to pay for estimated CWM work charges (1-hour minimum level).   Failure to maintain a CWM balance, sufficient to cover required assistance will temporarily suspend service for the account until the sufficient balance is restored.
   

• CANCEL at Any Time.   You may cancel service as of any quarterly billing cycle.   Upon cancellation, you will receive 100% of any CWM balance remaining after any work charges up to the cancellation date.

 
INTERESTED IN  T-21's COMPUTER SUPPORT and MAINTENANCE?

It costs you nothing to explore whether this T-21 service will work for you.    You can establish access to professional technical help, to keep your PC operating well and assist with any problems that may arise - for about a dollar per day.

Savings in  Time,  Money and  Frustration  can make this service more than worth it for you.   All you have to do is  CONTACT T-21.
 

We're here to help.

For a Closer Look at Using Outsourcing and T-21's Services, Click:
OUTSOURCING INFORMATION 

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For a look at other T-21 Services, click:
T-21 SERVICES  
 

 Thank You for Considering T-21.