EXAMPLE:
Telephone Long Distance
Plan Selection

Problem.   A charitable organization contacted T-21 for help with reducing their large long-distance telephone bill.
 

Plan.   Their T-21 Team Manager (TM) requested a representative sampling of the past year's telephone bills.   A member of their T-21 Team entered each call's area code and prefix, duration, and charges into a custom computer program, to compare their current charges with plans of many other providers.

[The comparison process is more complicated than it first appears, since charge-analysis must consider items not always evident on bills or advertising, including:  flat-fees,  cost per minute,  connect charges,  minute minimums, and  billing increments.   Another facet of plan selection is the evaluation of each carrier's Customer Service performance.]
 

Results.   In this case, there was one clear winner.   Their T-21 Team sent the summary results for the top two plans to the customer and they selected our  #1  recommendation;  their T-21 Team estimated that the plan could yield up to 21% in average savings, compared to their current service.

Six months later, they tallied their costs for the new service and found that it was living up to the estimate.   "This really helps," they said.  "We have a tight budget here and can put the money we save to better uses."   The charges for T-21's service were very low and paid for themselves quickly.