EXAMPLE:
Mobile Communications

Mobile Communications Service Plan -
Selection and Analysis

Problem.   A medium sized company, with two locations, specialized in decorative rock and gravel.   They had both on-site and traveling employees.   They sought out T-21 to help select a mobile telephone service plan.

The Business Partner explained, "We're so busy here, nobody has the time to track down and compile all of the details and select the best one.   But, as we've found out - if we make a mistake, it can hurt, since they usually lock us in for at least a year or two."   He added that their primary concerns were:  Reliability, Coverage, Costs, and Services.
 

Plan.   Their T-21 Team Manager (TM) assembled a Mobile Plan Team to estimate their needs from previous billings, range of employee travel, and the amount of internal and external communications.
 

Action.   T-21 constantly updates data on major plans, so the Team consulted our database and compared the company's needs with current offerings and local availability.   Then, they explored current sales promotions.   Within a few days, they completed a "Best-Service / Least Cost" analytical report.
 

Results.   The Team sent the company three alternative plans, in order of estimated cost-effectiveness.   For each alternative, the report included an analysis of the costs, coverage, equipment, service, reliability, and Special Promotions.

The company selected the Team's  first recommendation and purchased the phones and plans.   "No complaints," the owner commented in a follow-up conversation.   "Our people like the phones, the coverage is good, and the costs are lower than our last plan."