An Auto-Attendant (Phone Tree) system can save money and time for your staff and
your clientele - or - it can be a costly object of anguish and hatred.
Phone Tree success is all in its design;
the layout must be
logical - from your callers' point of view - and concisely scripted to be
fast, relevant, and unambiguous.
T-21 can help you with scripted,
graphical layouts for a new or revised Phone Tree.
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Example of T-21's Services in this
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Auto
Attendant
Example
When
all participants are not fully and continually updated on what others
are planning and doing - confusion, misspent efforts,
and endless meetings result - wasting time and money.
If you have participated in projects or work, having many people
with varying
responsibilities (sometimes in different locations), then you know of all
of the things that go wrong. T-21
can help you with a formal Change Control system for any
project -
ensuring communication and coordination for everyone involved.
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Change
Control Example
Would you like to get new perspectives on a
problem, idea or plan - just when you need
it? Do you ever feel
isolated or unsure, when making a decision, and wish you had on-call access to a
confidential, impartial, and unbiased point of view? If so,
this unique T-21 service can help you.
We don't bring in a group of consultants for a formal review and report.
Rather, we provide on-demand personalized services on an informal basis -
whenever you
want it.
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Consulting
Example
T-21's Coordination
services
provide an Information Control Point for everyone involved in
cooperative work
- so everyone gets the same accurate, up-to-date information
(e.g. - who's in charge of what, how to contact them,
status reports, etc.). This reduces confusion, waste, and costs.
While Change Control is a formal, structured system promoting effective
negotiation and meshing of plans, changes, and activities - this T-21
service can help you keep everyone "on the same page"
and projects running smoothly.
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Example of T-21's Services in this
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Example
An impartial Third Party is an asset in any Problem, Dispute, or Transaction by helping
to prevent interpersonal problems or
misunderstandings and in finding that all-important middle ground.
T-21 Intermediaries can help
any situation by maintaining
impartiality and honesty, honoring confidentiality, and building trust on both
sides.
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Intermediary
Examples
It's essential to preserve and make organizational
Knowledge easily available to the people who need
it. Knowledge is the keystone to success for any organization.
But, this is often problematic.
People make mistakes when they don't have the necessary information, and time is wasted looking for information not readily accessible.
T-21 can help establish a Knowledge Base for your
organization, to Classify, Store, and Retrieve
information
vital to your project or operations.
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Example of T-21's Services in this
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Knowledge
Mgt. Example
Long
distance (LD) telephone service is important to many organizations and can cost
thousands of dollars, over time.
Things have changed a lot since there was only one long-distance
telephone carrier. Most LD plans have hidden costs - such as
Minimums, Metering Intervals, Connection Charges, and
Service Load charges. These can add up to a large extra
expense. Finding
the right plan takes access to detailed databases and expertise.
Your calling patterns
and other factors dictate which plan is best for
you.
T-21 maintains and updates its LD Service databases and utilizes custom analysis
programs to
determine which plan will cost the least while giving you the best
service. Potential savings are enormous, and worth
exploring.
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Example of T-21's Services in this
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Long-Distance
Example
Like Long-Distance Plans (above), Mobile / Cellular Phone plans offer a dizzying array of
billing schemes, options, equipment, coverage areas, etc.
Some plans contain hidden charges that can significantly increase your bill.
The optimum plan for you depends on many factors, including:
Location,
Use, Long-Distance needs, Metering Intervals, Service Load
Charges - to name just a few.
T-21's professionals maintain databases of most available plans - as well as current promotional offers.
Our Teams can analyze your calling patterns and determine which equipment and plans are most
cost-effective, saving you time and money.
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Example of T-21's Services in this
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Mobile
Communications Example
A name can "make or
break" a company or
product. This unique T-21 service can help; our professionals can
generate and analyze candidate names for
an organization, product or service - almost anything.
In addition,
our expert Teams can help develop a new Catchphrase or
Slogan, so your clientele instantly recognizes you.
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Naming
/ Slogan Examples
In these high-tech days, thieves can steal your work in a matter of seconds and use it for their own purposes, almost with impunity.
Technically, your written or other original artistic work is copyrighted immediately on
creation -
but
just try to enforce it! You have to prove ownership
and take
significant steps to enforce your rights. Unless you get formal copyright registration on all your work and pay attorneys to sue
violators - a technical copyright may not carry much weight.
As an unbiased
third-party - T-21 provides low-cost formal documentation and registration of your
work, including text, graphics, Web Sites, and more.
This registration allows you to quickly
prove ownership and provides the basis to stop thieves.
T-21 can also help you get purloined material off of the Internet quickly, without legal action, and provide you with techniques to
make theft more difficult.
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Examples of T-21's Services in this
area
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Protection Examples
To be effective, your message must be
delivered in a cogent, concise, and professional manner.
Recall the sayings, "First impressions count" and
"How you say something can be as important as what you
say." T-21's professionals help you devise a logical, compelling, and impressive presentation of any subject, through almost any medium.
This can pay you big dividends: not only do you get your message across, but you gain respect and credibility from it.
Our expert Teams can help with: Paper Chart Displays and
Handouts, Overhead Projector presentations, or Computer-based
programs.
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Presentations
Examples
"Hide your light under a basket and no one will ever see it."
These days, people are inundated with sales campaigns of all sorts.
With such volume, they tune out much of it. If
you're not careful, they'll tune you out, too. How do you get through the din?
You must carefully, expertly, and cost-effectively promote your
offerings.
And T-21's Teams of professionals can help; they can analyze your situation and propose plans to
bring your light out from under that basket.
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Example of T-21's Services in this
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Product
/ Service Promotion - Example
T-21's Teams can thoroughly test your product and give you an unbiased evaluation.
Consider: Have you ever bought something and found that a fatal flaw
prevents it from working properly - then wondered why it was ever produced?
It's not uncommon. The highway of business ventures is littered with ideas and
designs that were not properly tested. This service can save you from a costly mistake.
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Example of T-21's Services in this
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Product
/ Service Testing - Example
Knowing what's in the minds of your existing or prospective clients
can help you improve existing products or services or confidently proceed with new introductions.
T-21's Survey Teams can help design a survey program for your target audience, so you can
make the best decisions possible.
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Surveys Examples
