Web Site TESTING
and MONITORING

  
 Many Web Sites Have Undetected  Problems That
  Hinder Effectiveness and Turn People Away.
 

NEED for  WEB SITE TESTING, ASSESSMENT, and MONITORING.

When viewers encounter problems on a Web Site - they just look elsewhere.   Owners of Web Sites have difficulty detecting problems in their own work, due its familiarity.   Web Site problems  frustrate your viewers,  reflect negatively on you, and  waste the time and money you expended  on it.  Subliminally or consciously, viewers feel:

"Poor Web Site  =  Poor Organization"
 

Following are just a few common Web Site problems T-21 has detected:

PAGE LOAD-TIME  Is Too Long  (especially on the Home page)

SITE NAVIGATION / LINKS  - Confusing / Do Not Work

WEBS DISPLAYED INAPPROPRIATELY  - In Different Browsers

CONTACT / FEEDBACK PROCESS  - Insufficient or Inoperative

ORDERING PROCESS  - Does Not Allow for Unanticipated Cases

SEARCH ENGINE OPTIMIZATION  - Procedures Missing

CLUTTERED / CROWDED / CONFUSING  Web Pages

CONTENT  IS LENGTHY / NON-DIRECTED / INEFFECTUAL

NECESSARY INFORMATION  MISSING  On a Subject / Item for Sale

ACCESSIBILITY STANDARDS  Ignored

SPECIALIZED SOFTWARE  REQUIRED  to View / Use Web Site

 
When Web Sites Don't Work Properly -
Owners Rarely Hear About It From Viewers.
 

Don't depend on your Target Audience to point out your problems - because:

• Viewers won't take time to outline your problems for you,

• They go elsewhere by just clicking-off, 

• Problems go un-repaired and new viewers are driven off, 

• Problems are the last thing you'd want to display to your clientele. 
   

T-21 Locates Problems, Provides        
Solutions, and Assists with Changes.

 
HOW T-21's WEB SITE TESTING, ASSESSMENT, and MONITORING  CAN HELP.

    This service has two parts:
 

#1.   TESTING / ASSESSMENT.

• GOAL:   This service finds existing problems.   It's designed to thoroughly review your Web Site to ensure that it operates as intended.
   

• SERVICE:   T-21's Testing Teams examine your Web Site, viewing it as your Target Audience would.   Each Team Member generates review notes on 74 major test elements in each Assessment, ensuring a thorough evaluation of every relevant aspect of your Site.
   

When Testing is completed and your T-21 Team concurs on a final list of recommendations - they will send you an Assessment Report, summarizing the results and suggested changes.

 

 #2.   MONITORING.

• GOAL:  This service monitors your Web Site, to ensure its continuous successful operation.   A Web Site must be monitored because Internet success demands a Web Site - accessible "24 / 7."   But, things do go wrong, including:

~>  Hosting servers fail     ~>  DNS entries corrupted     ~>  Sites are hacked

~>  Host Backups not current      ~>  Web Page files damaged      ~>  Changes cause problems

• SERVICE:   T-21's Web Teams monitor any or all of your Web Pages as frequently and in as much depth as you wish.   If problems occur, your T-21 Team will immediately notify you or your designee, so the problem can be rapidly fixed.

~  ~  ~

 
T-21 provides totally flexible support:  WHAT you want,  WHEN you want it.   It will help ensure that your Web Site is always there - working properly for your clientele.   Our Teams can:

• VERIFY  your Site's functionality as often as you desire,

• CONFIRM  that DNS correctly directs to your Home Page,  

• PERFORM  cursory or in-depth checks of Web Pages,  

• CHECK  Link's connectivity and operation, as desired,  

• VALIDATE  every function or only selected functions.  
   

T-21 Helps You Maintain a High-Quality
Web Site Free of Problems.

 
GETTING STARTED WITH T-21's TESTING, ASSESSMENT, and MONITORING.

 
#1.   Web Site  Testing and Assessment.

To explore this service, just  CONTACT T-21.   A T-21 Team Manager (TM) will be glad to review your needs with you.   If you decide to have our Teams perform Testing / Assessment on your Web Site - your TM will draft a "Statement of Work," according to your specifications, for your approval.   Then, your T-21 Team will quickly deliver results.
 

#2.   Web Site  Operational Monitoring.

To have T-21 monitor your Web Site for proper operation,  CONTACT T-21  and your Team Manager will establish an ongoing Quality Assurance Monitoring (QAM) program.   It's easy and inexpensive - but highly effective.   You choose:

• WHAT  you want monitored,

• FREQUENCY  of monitoring,  

• WHO  to notify in the event of a problem, and 

• HOW  problems should be remedied. 
   

From then on - it's automatic.   T-21 monitors what you specify.   If a problem occurs, our Teams will promptly notify your designee for correction.
 

T-21 Assures Proper Ongoing
Operation of Your Web Site,
So You Can Rest Easy.

 
COST of  T-21's TESTING, ASSESSMENT, and MONITORING.

 #1.   TESTING and ASSESSMENT  Costs. ¹

Testing cost is dependent on:  the volume of material,  number of processes to be reviewed, and  the amount and complexity of problems detected.   At your option, T-21 can review all parts of your Web Site, selected portions or processes, or only certain aspects (e.g. - only Billing or Customer Service). 

You'll always receive a guaranteed cost rate - no matter what T-21 services you choose - no surprises.   Remember:

• It costs nothing to explore how T-21 can help you,

• You're informed, regularly, of all work, results, and cost, 

• You're always in charge:  Change / Expand / Reduce / Cancel. 
    

The following lists average T-21 costs for:  Partial (à la carte)  and  Comprehensive (all inclusive)  Testing services on relatively simple, short Web content:

[ LENGTHY, COMPLEX PAGES WILL BEAR HIGHER COSTS ]

 #2.   MONITORING Costs. ¹

Costs vary, according to the quantity, depth, and frequency of the Monitoring sessions.   [For example:  Verifying all pages and all functions, many times per day, is much more expensive than just performing a check, twice per day, that a Home Page is resolving properly.]   Following are the basics of this program:
 

• Small - Medium Sized Web Sites.   Simple daily DNS checking (Home Page appearing correctly) plus more in-depth verification one to three times per week is usually appropriate.
   

• Larger, Traffic-Intensive Web Sites.   For Web Sites that find even a half-hour of downtime very costly - comprehensive checking, several times per day, is often required.
   

• A one-time program Registration fee of $28 initiates the Monitoring program (larger, more complex services cost more).
   

• Verification programs for small to medium Web Sites  (i.e. - daily basic DNS verification, with weekly in-depth review) can start at just $39.99/week (depending on the size and complexity of work).   Higher-level Services will increase cost.
   

• Services over and above monitoring and notification (e.g. - Problem Analysis or Remediation) are also optionally available on a CWM basis (see below).
   

1 T-21's Testing and Monitoring services are billed on our standard 'Completed Work Minute' (CWM) basis;  (for more on this, click:  CWM).   For more on T-21 Charges, click:   T-21 Payments Policy.   For a listing of Departmental Rates, Click:  T-21 Rates    (CLOSE ENSUING PAGES AFTER VIEWING).

 
YOUR  DECISION ABOUT  T-21's WEB SITE TESTING and MONITORING.

"If it's worth doing - it's worth doing well."   On the Internet - people judge you by what they see.   If your Web Site doesn't work correctly, they go elsewhere with a negative impression of your organization.

T-21 can help refine your Web Site, then monitor it for consistently proper operation.   If you're interested in exploring the benefits and cost of this service, just  CONTACT T-21  and a T-21 Team Manager (TM) will answer your questions and work with you to design a cost-effective program to meet your needs and budget.

For a Closer Look at Using Outsourcing and T-21's Services, Click:
OUTSOURCING INFORMATION 

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For a look at other T-21 Services, click:
T-21 SERVICES  
 

Thank You for Considering T-21.